FAQs

Please see below for information 

SIZE GUIDE

We accept repairs at the store where you purchased the product. Please contact the store as some stores
may not have this service .

 
If you would like to purchase from the official Karrimor online store, please contact us 

with the following information .

・Order number
・Name used at time of purchase
・Area you wish to repair
 
*Repairs are intended to restore lost functionality, and may entail significant changes to the appearance of the item. Please note that repairs do not restore the design or texture of the fabric to a new condition.
*Please note that depending on the condition of the product you inquire about, we may not be able to repair it.
*We do not accept product modifications or customizations.
*We cannot accurately determine the condition of the product over the phone or email, so we cannot provide estimates or contact you regarding repair costs or delivery times.
*Depending on the condition of the product and the time of year, it may take more than a month from the start of repairs to delivery.
*Please check the inside of all pockets before shipping. We cannot guarantee the safety of any personal items left in the pockets.
*Repairs are only accepted for Karrimor International products.

Counterfeit products have different specifications and performance from genuine products, and are inferior in terms of quality and safety, so there is a risk of injury or accidents due to breakage. We
intend to take firm action, including legal action, against sellers, but we ask that customers be careful not to mistakenly purchase counterfeit products. In addition, please note that
products where the purchase history cannot be confirmed, including counterfeit products, purchased through private sales, and transferred products, are not eligible for appraisal as to whether they are counterfeit or not, after-sales service, quality guarantee, or compensation for damages.

If you have lost or damaged a part,
please contact the store where you purchased the item to place an order. Please
note that some stores may not carry the item, so
please contact the store directly.

 
If you would like to purchase from the official Karrimor website,
please contact us at [email protected] with the following information:

・Order number
・Purchaser's name
・Product name purchased
・The part you want or the damaged part
 
*Please note that depending on the status of the product you inquire about, it may not be in stock.
*Parts repairs are intended to restore lost functionality, and repairs or compensation may entail significant changes to the appearance. Please note that we cannot guarantee that the appearance or design will be restored.
*We do not accept product modifications or customizations.

We provide message cards that can be attached to gifts.

 
[Points to note when ordering]

・We do not offer printing services on message cards. Please use the free space on the back to write your message.
・We cannot ship the product and the card separately. Thank you for your understanding.

If you place your order by 8:00 a.m. on a business day, we will ship it the same day. *Orders placed after 8:00 a.m. on Friday will be shipped on Monday.

Once payment has been completed, it is not possible to change the card company or the number of payments.

One-time
revolving
installment
bonus lump sum payment

*Depending on your contract with the credit card company, you may not be able to pay in installments. Please contact your credit card company for details.